Privacy Policy

Isorropia Foundation is a Community Interest Company (CIC) based on the Isle of Wight, offering wellbeing and mental health support services for the local community. As a non-profit organisation, we take your privacy seriously and follow all relevant laws and regulations to ensure that any information you share with us is treated with care, confidentiality, and respect.

We are registered with the Information Commissioner’s Office (ICO) and adhere to the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

As you are becoming a member of Isorropia Foundation CIC we will need to keep certain information about you.  It’s your right to know what information we keep, how we store it and how you can access it. 

We will collect and record health and personal information.  Isorropia Foundation CIC will meet the principles of the UK GDPR and Data Protection Act 2019 by processing your personal information fairly and lawfully.

We collect information to help us provide you with the best possible care and support. This might include basic contact information, your health and wellbeing history, and details of any support you’ve received or need from us. In some cases, we also gather demographic information (such as age, ethnicity, or disability) so we can ensure our services are inclusive and meet community needs.

We may also use your information to evaluate and improve our services.

As an organisation, we receive funding from a number of sources including the NHS and we are required to submit anonymised data for performance monitoring purposes. In addition, we are required to submit data to national systems such as the Mental Health Services Data Set (MHSDS).

Most of the time, your information stays with us, however, there are times when we may need to share it with other professionals to support your care — for example, your GP, mental health services, or in safeguarding situations. We only ever share the minimum necessary information and will usually talk to you first before doing so.

However, we may be required to share information without your explicit consent if:

• • There is a serious risk to your safety or someone else’s
  • It’s required by law or a court order
  • There are safeguarding concerns involving a child or vulnerable adult
  • We are required to report to national datasets such as MHSDS

We always aim to be transparent and respectful in these situations.

We use secure systems to store your information and limit access only to authorised team members. All team members are trained in data protection, confidentiality, and safeguarding. We follow NHS standards for handling personal data and regularly review our practices to stay compliant.

We use secure systems to store your information and limit access only to authorised team members. All team members are trained in data protection, confidentiality, and safeguarding. We follow NHS standards for handling personal data and regularly review our practices to stay compliant.

If you visit our website, we may collect non-identifying data (e.g. cookies or usage statistics) to improve site performance. You can manage your cookie preferences via your browser.

You have several rights when it comes to your personal data. These include:

• • Seeing a copy of the information we hold about you
  • Asking us to correct anything that’s wrong or out of date
  • Asking us to delete or limit how we use your data (in some circumstances)
  • Withdrawing your consent, if we’re using your data based on consent
  • Raising concerns or complaints if you’re unhappy with how your data is used

If you have questions or concerns about how we use your information, please contact us directly. We’ll do our best to resolve the issue.

If you’re still not satisfied, you can contact the Information Commissioner’s Office (ICO):

Website: ico.org.uk
Phone: 0303 123 1113
Address: ICO, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

If you’d like to talk to us about this privacy statement or your data, contact:

Isorropia Foundation

Medina Valley Centre, Dodnor Lane, Isle of Wight, UK

Email: hello@isorropia.uk
Phone: 01983 217791
Website: www.isorropia.uk/contact/